Thank you for using Willo App. We take your feedback seriously and are constantly working to improve the app for parents like you. If you have a question, feedback, or run into a problem, please reach out. We are here to help.
Frequently Asked Questions
1. How do I manage or cancel my subscription?
Subscriptions are managed through your Apple ID. Open your iPhone Settings, tap your Apple ID at the top, tap Subscriptions, find Willo, and choose Cancel or update your plan. No questions asked.
2. The app is not working correctly. What should I do?
Try closing and reopening the Willo App. If the issue continues, delete and reinstall the app from the App Store. If it still does not work, email us with details of the issue and we will help you sort it out.
3. How can I delete my Willo App account?
You can delete your account directly in the Willo App. Open the app, tap Profile in the menu bar, and choose Delete Account. All associated data will be removed.
4. Does the Willo App work without an internet connection?
Most features work offline once installed. Ask Willo (the AI assistant) needs an internet connection to send and receive replies. Sleep sounds, phase content, the Memory Book, and daily guidance all work offline.
5. Where can I find more answers?
Visit our full FAQ page for more detailed answers to common questions, or email help@meetwillo.app and a real person will reply.
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